Privacy policy
Last Updated: [Date]
This Privacy Policy describes how (the "Site," "we," "our," or "us") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from us (the "Site") or otherwise communicate with us (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" mean you as a user of the Services, whether you are a customer, a website visitor, or another individual from whom we have collected information in accordance with this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last Updated" date, and take any other steps required by applicable law.
How we collect and use your personal information
To provide the Services, we collect and have collected over the past 12 months personal information about you from various sources, as described below. The information we collect and use varies depending on how you interact with us.
In addition to the specific uses described below, we may use the information we collect about you to communicate with you, provide the Services, comply with applicable legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.
What personal information we collect
The types of personal information we obtain depend on your interaction with our Site and your use of our Services. When we use the term "personal information," we refer to information that identifies, relates to, describes, or could be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information we collect directly from you
The information you submit directly through our Services may include:
Basic contact details, including your name, address, phone number, email.
Order information, including your name, billing address, shipping address, payment confirmation, email address, phone number.
Account information, including your username, password, security questions.
Purchase information, including items you view, add to your cart, or add to your wishlist.
Customer support information, including information you choose to include in your communications with us, for example, by sending a message through the Services.
Certain features of the Services may require you to provide certain information about yourself directly. You may choose not to provide this information, but it may prevent you from using or accessing these features.
Information we collect via cookies
We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including information about your device, browser, network connection, IP address, and other information about your interaction with the Services.
Information we obtain from third parties
Finally, we may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:
Companies that support our Site and Services, such as Shopify.
Our payment processors, who collect payment information (e.g., bank account number, credit or debit card information, billing address) to process your payment to fulfill your orders and provide you with the products or services you requested, to perform our contract with you.
When you visit our Site, open or click on the emails we send you, or interact with our Services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies.
All information we obtain from third parties will be processed in accordance with this Privacy Policy. We are not responsible for the accuracy of information provided by third parties and are not responsible for the policies or practices of third parties. For more information, see the section below, Third-Party Websites and Links.
How we use your personal information
Providing products and services. We use your personal information to provide you with the Services to perform our contract with you, including processing your payments, fulfilling your orders, sending notifications related to your account, purchases, returns, exchanges, or other transactions, creating, maintaining, and managing your account, organizing shipping, facilitating returns and exchanges, and allowing you to post reviews.
Marketing and advertising. We use your personal information for marketing and promotion purposes, such as sending marketing, advertising, and promotional communications via email, text message, or postal mail, and to show you ads for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.
Security and fraud prevention. We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity. If you choose to use the Services and create an account, you are responsible for the security of your login information. We strongly recommend not sharing your username, password, or other access details with others. If you believe your account has been compromised, please contact us immediately.
Communication with you. We use your personal information to provide customer support and improve our Services. This is in our legitimate interests to be responsive to you, provide you with effective services, and maintain our business relationship with you.
Cookies
Like many websites, we use cookies on our Site. For specific information about the cookies we use in connection with powering our store with Shopify, please refer to https://www.shopify.com/legal/cookies. We use cookies to power and improve our Site and Services (including remembering your actions and preferences), to conduct analytics, and to better understand user interaction with the Services (in our legitimate interests to administer, improve, and optimize the Services). We may also allow third parties and service providers to use cookies on our Site to better tailor services, products, and advertising on our Site and other websites.
Most browsers automatically accept cookies by default, but you can choose to configure your browser to delete or reject cookies through your browser controls. Please note that deleting or blocking cookies may negatively impact your user experience and may result in the malfunction of certain features and overall functionality of the Services. Additionally, blocking cookies may not completely prevent the way we share information with third parties such as our advertising partners.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes in accordance with this Privacy Policy. These circumstances may include:
- To vendors or other third parties who provide services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment partners).
- To business and marketing partners, including Shopify, to provide services and advertise to you. Our business and marketing partners use your information in accordance with their own privacy notices.
- When you direct, request, or otherwise consent to our disclosure of certain information to third parties, for example, to ship products to you or through your use of social media widgets or login integrations, with your consent.
- With our affiliates or otherwise within our group of companies, in our legitimate interests to operate a successful business.
In the context of a business transaction such as a merger or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar
demands), to enforce applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
In the past 12 months, we have disclosed the following categories of personal information and sensitive personal information (indicated by *) about users for the purposes outlined in "How we Collect and Use Your Personal Information" and "How We Disclose Personal Information":
Category | Categories of Recipients
Identifiers such as basic contact information and certain order and account information
Commercial information such as order information, purchase information, and customer support information
Internet or other similar network activity, such as usage data
Vendors and third parties who provide services on our behalf (such as internet service providers, payment processors, fulfillment partners, customer support partners, and data analytics providers)
Business and marketing partners
Affiliates
We do not use or disclose sensitive personal information for the purpose of inferring characteristics about you.
User-Generated Content
The Services may allow you to post product reviews and other user-generated content. If you choose to submit user-generated content to a public area of the Services, this content will be public and accessible by anyone.
We do not control who will have access to the information you choose to make available to others and cannot guarantee that parties with access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information you publicly make available, nor for the accuracy, use, or misuse of any information you disclose or receive from third parties.
Third-Party Websites and Links
Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to unaffiliated or non-controlled sites by us, you should review their privacy and security policies as well as other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on such sites. Information you provide in public or semi-public places, including information you share on third-party social media platforms, may also be visible to other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not imply, by itself, any endorsement of the content of those platforms or their owners or operators, unless otherwise stated on the Services.
Children's Data
The Services are not intended for use by children, and we do not knowingly collect any personal information from children. If you are the parent or guardian of a child who has provided us with personal information, you may contact us using the contact details provided below to request that it be deleted.
As of the effective date of this Privacy Policy, we have no actual knowledge that we "sell" or "share" (as those terms are defined by applicable law) personal information about individuals under 16 years of age.
Security and Retention of Your Information
Please note that no security measure is perfect or impenetrable, and we cannot guarantee "perfect security." Additionally, any information you send to us may not be secure during transmission. We recommend not using unsecured channels to communicate sensitive or confidential information.
The retention period for your personal information depends on various factors, such as the need for the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.
Your Rights and Choices
Depending on where you live, you may have some or all of the rights listed below regarding your personal information. However, these rights are not absolute, may apply only in certain circumstances, and, in some cases, we may deny your request in accordance with the law.
- Right to Access/Know. You may have the right to request access to the personal information we hold about you, including details about how we use and share your information.
- Right to Deletion. You may have the right to request that we delete the personal information we hold about you.
- Right to Correction. You may have the right to request that we correct inaccurate personal information we hold about you.
- Right to Portability. You may have the right to receive a copy of the personal information we hold about you and request that we transfer it to a third party, in certain circumstances and subject to certain exceptions.
You can exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.
We do not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we require that the agent provide proof that you have authorized them to act on your behalf, and we may require that you verify your identity directly with us. We will respond to your request in a timely manner as required by applicable law.
Complaints
If you have complaints about how we handle your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live, you may have the right to appeal our decision by contacting us using the contact details provided below, or to file a complaint with the local data protection authority.
International Users
Please note that we may transfer, store, and process your personal information outside the country where you live, including to the United States. Your personal information is also processed by staff and third-party service providers in these countries.
If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses, or any equivalent contract issued by the relevant competent authority in the UK, where applicable, unless the data transfer is to a country that has been deemed to offer an adequate level of protection.
Contact
If you have questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of the rights available to you, please email us at sids.soffeu@outlook.com.